What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written What to Say to a Porine uses the format of Aesop’s fables to illustrate fundamental principles of customer service, including: овффа By a Hare: Great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service Bear wiMe: One grizzly bear’s honey shop undergoes an amazing transformation when he discovers a better way to greet his customers What to Say to a Porcupine: When a newly arrived colony of demanding porcupines wreaks havoc on local businesses, readers get a son on handling difficult customers in a positive, constructive manner Each story is followed by a short discussion, illuminating topics from customer relationships to how to motivate a service team Fun, quick, and constructive, this is a guide for one involved in customer service.  Chancie2008 г Суперобложка, 128 стр ISBN 0814410553.